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Brief Overview of Policies and Procedures
Check in 4 pm & Check out 11 am
 ABSOLUTELY NO SMOKING
ABSOLUTELY NO PETS
A refundable Reservation/Damage Deposit is required. Refunded 7 days after check out based on property conditions.
It is not refundable when a reservation is made
less than 45 days prior to check in.
CANCELLATIONS:
A $125.00 cancellation/administrative fee is charged for any reservation that is cancelled after booking with GuadalupeRentals.com.
* Cancellation for nightly rentals must be made in writing no less than 45 days prior to check in date to qualify for refund less $125.00 cancellation /administrative fee.
* Cancellation for long term rentals (two or more weeks) must be made in writing no less than 90 days prior to check in date to qualify for refund less $125.00 cancellation/administrative fee.
* There will be no refunds under any circumstances if, cancellation guidelines are not met by the guest.
* Once you have secured the Reservation/Damage Deposit the reservation is yours the cancellation policy is not contingent upon return of the Rental Agreement, the signed Rental Agreement deems you access to the property.
RENTAL FEES: Nightly Rentals: The final invoiced balance is due 14 days prior to check-in. A signed and dated copy of this RELEASE AND INDEMNITY AGREEMENT and Rental Agreement and Policies & Procedures along with a copy of registering guest drivers license MUST BE ON FILE prior to key information and driving instructions given out.
Upon payment of the Reservation/Damage Deposit your reservation is secure.
A signed copy of the Rental Agreement, Policies, Credit Card Authorization, and Guest Log must be on file prior to release of Check In/Out Instructions.
Failure to comply does not release Guest from the obligations set forth in the Cancellation Policy.
REFUNDS:
Refunds will be processed through the same procedure as the rental payment was made. Crediting the credit card used to pay the final balance.
• Early Departure: GuadalupeRentals.com does not refund money for early departures for any reason.
• In the event of unforeseen circumstances, we reserve the right to try and accommodate Guest (s) with another property or cancel reservation with total refund prior to check in.
• Reservations/Refunds are not contingent upon availability or conditions of the water recreational facilities, including but not limited to the Comal and Guadalupe River or Schlitterbahn. There will be NO REFUNDS for shortened stays; you must pay for what you book.
• We reserve the right to ask Guest (s) to vacate property or ask law enforcement to remove guest without refund for verbal abuse or threatening remarks or actions of any kind.
FAIR HOUSING: GuadalupeRentals.com complies with all Fair Housing requirements and will not deny any rentals because of race, color, religion, sex, origin, handicap or family status. Reservations must be made by a responsible party aged 25 years or older, and must occupy the property during the reservation period. This party will be responsible for all charges and damage fees. This party will sign the Policies and Procedures Agreement and the Release and Indemnity Agreement.
SAFETY: Safety and security are the sole responsibility of the guests. Owner or its agent assume no responsibility or liability for the safety or security of the guests, or for the injury caused by the criminal acts of other persons.
ENTER THE WATER AT YOUR OWN RISK
The past seasons have blessed us with "quality guest" staying at our properties. Less than a handfull donated their Damage Deposits to us.
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